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    Privacy Policy

    L. Norwood and Associates Privacy Policy

    At L. Norwood and Associates, we value our clients’ privacy and are committed to protecting their personal data with the utmost care and in compliance with applicable privacy laws and regulations. This Privacy Policy outlines how we collect, use, retain, and protect your personal information.


    Data Collection
    We collect the following categories of personal data:
    Full Name, Contact Information, and Address: For communication, billing, and service provision purposes.
    Financial Information: This includes credit card details to process payments for our services.
    Professional Information: Such as job title, employer, and work history to tailor our consulting services.
    Voluntarily Provided Information: Any additional information you provide is necessary for our services.
    Website Usage and Analytics Data: To improve our service delivery and user experience.


    Purpose of Data Use
    Your personal data is used for the following purposes:
    Communicating updates, service offerings, and billing.
    Processing financial transactions.
    Delivering customized consulting services.
    Improving the quality and relevance of our services.
    Compliance with legal and regulatory standards.
    Responding to client inquiries and support needs.


    Data Retention
    We retain personal data for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. The data retention periods are as follows:
    Client Personal Information: Up to 7 years after the end of the relationship with the client.
    Financial Information: Retained for the duration required to process payments and up to 7 years thereafter.
    Professional Information: Up to 7 years after the end of the relationship with the client.
    Website Usage and Analytics Data: Up to 2 years from the date of collection.
    After the end of the retention period, personal data will be securely deleted or anonymized.


    Data Security
    To protect your personal data, we have implemented:
    Encrypted Data Storage: To prevent unauthorized access.
    Secure Data Transmission: Using encryption.
    Access Control: Limited to authorized personnel with audited logs.
    Secure Payment Processing: Through reputable third-party services.
    Regular Security Audits: To maintain high protective measures.
    Employee Training: On their role in protecting personal data.
    Disaster Recovery Plan: To restore personal data in the event of an incident.


    Legal Compliance
    We ensure adherence to privacy laws, especially the CCPA and GDPR, through:
    Regularly Updating Our Privacy Practices: To reflect new legal requirements.
    Privacy by Design Principles: Integrated into our services.
    Data Protection Officer (DPO): Overseeing data protection strategy.
    Technical and Organizational Measures: For data protection.
    Staff Training: On privacy and data protection responsibilities.


    Legal Advisors and Industry Experts: To guide our compliance efforts.


    If you have any questions about our Privacy Policy or our handling of your personal data, please contact us at data@lanaenorwood.com. Thank you for trusting L. Norwood & Associates with your consulting needs.